Shipping & Returns


Package shipping


As a general rule, packages are sent within 24 hours after receipt of payment, through MRW with tracking number and delivery without signature. If you prefer certified shipping via MRW Extra, an additional charge will apply. Contact us before requesting this option. Regardless of the shipping method you choose, we will provide you with a link so you can track your order online.

Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for any damages that your package may suffer after shipment, but we do our best to protect all fragile items.


Returns


Returns are allowed as long as the product is defective or malfunctions. If the product has been improperly handled, the return will not be accepted. The deadline for making or notifying a return is 5 days from the date of purchase.

The warranty of the products will be from 3 months to 1 year, depending on the characteristics of the product.