LuciAutomation offers in all its products the same guarantee period that the manufacturers of each product offer for manufacturing defects.
"NEW" PRODUCTS: Normally, in industrial product, the warranty period is usually 12 months, but these warranty periods may vary depending on the manufacturer and the type of product, between 6 and 24 months from the date of purchase. Defects caused by improper use or handling are not covered by the warranty.
"USED or RECONDITIONED" PRODUCTS: we offer a 30-day guarantee from the date of purchase. Defects caused by improper use or handling are not covered by the warranty. In case of acceptance, Luciautomation will offer you a free repair of the product, an alternative equipment, or failing that, we will pay you the price you paid for the product.
In any of the two previous cases, the client will always pay the costs of transportation to and from our warehouse caused by any product guarantee management.